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Which network standard is used by BikeTrax

The system works with the 2G standard.

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Installation instructions / Assembly instructions for Universal version

This version is delivered with open cable ends and is simply connected to a power supply with plus and minus. Due to its simplicity, this version does not have its own assembly instructions.

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I cannot install BikeTrax in the app - it does not connect

BikeTrax must not be surrounded by metal or carbon after installation - these materials can block the GPS signal. The antenna must be pointed outwards - the position of the antenna is marked by the PowUnity logo. The installation in the account must be done with the bike switched on in the open air.

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Can BikeTrax be installed in the frame

BikeTrax must not be surrounded by metal or carbon. These materials can block GPS signals. We therefore recommend installation under a plastic cover.

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I can no longer log in with my Google or Facebook account

It is no longer possible to log in using the Google or Facebook account. Please register again with email + password. Make sure that you register with the same email address that you use in your Google or Facebook account. Then you have immediately access to your installed BikTrax.

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What about the warranty of the e-bike after installation of BikeTrax

You don't have to worry about losing the warranty on your e-bike when using BikeTrax. Best news first: Thousands of GPS trackers are used worldwide and there has not been a single loss of warranty. E-bike dealers and engine manufacturers are trying to protect themselves completely and want to keep their support costs to a minimum. If you consider that motor systems sell by the millions, these companies have a lot of work to do. We can therefore understand the standard answer "warranty expires" to a certain extent. You can rely on BikeTrax for three reasons: 1.) We use standard components from the automotive industry. 2.) When installing BikeTrax we do not interfere with the data system (CAN-Bus) of your e-bike. We limit ourselves to a minimum current consumption of around 50 milliamperes.

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What do the different symbols mean for the lock

The lock symbol in the app is to be understood as a mechanical lock. If it is open (blue), the bike is unprotected. This is the state when you ride the bike yourself. If it is closed (green), then the bike is protected. If you move it now, you will receive an alarm on your smartphone and the lock will turn red.

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Can I use my own SIM card

It is not possible to use your own SIM card. Our system is optimised for our own SIM card. Furthermore it is integrated on the board and covered with a protection.

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How do I charge the extra battery if the bike has not been switched on for a long time

One way to keep BikeTrax working would be to winterise the e-bike with a low battery level and charge it every 3 weeks. A full charge of a main battery usually takes up to 5 hours. The additional battery is fully charged again in just over an hour. With this rhythm you can make ends meet for about 3-4 months with active anti-theft protection.

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BikeTrax receives / transmits no location / no GPS signal

If from the beginning: BikeTrax must not be surrounded by metal or carbon. These materials can block GPS signals. We therefore recommend installation under a plastic cover. The antenna must face outwards - the outside is marked by our logo on BikeTrax). If only after some time: This indicates that the extra battery is not charging and the system is therefore no longer powered.

To install this Web App in your iPhone/iPad press and then Add to Home Screen.