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When is the Yamaha and Brose version available again

We assume that 2021 (latest 2nd quarter) this version will be available again.

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Which standard browsers can cause problems

Problems can occur with Opera and Samsung Standard, with Firefox and Safari it works fine.

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How long does it take before the alarm is triggered

This depends on whether BikeTrax is still active or already in standby mode. Depending on this it takes 2 to 8 seconds.

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How can I tell which Bosch version of the motor is installed in my e-bike

If this information is not included in the description of your bike, you can get this information from your e-bike dealer.

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Why does a fee or subscription cost occur

The fee is incurred because a mobile phone contract with a SIM card is concluded in the background. This is necessary for the data transfer from BikeTrax to the smartphone.

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How big is BikeTrax and the additional battery (dimensions)

BikeTrax is approx. 6.5 x 2 x 0.8cm, the additional battery measures 4 x 3 x 0.8cm.

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How can I delete my account

The account can / must not be deleted. If you do not use it, it is advisable to delete BikeTrax from this account so that you can add it to a new account afterwards.

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How can I delete my BikeTrax

BikeTrax can be deleted from the account in the app: Menu Settings (gear wheel symbol) > tap on the waste paper symbol in the top right corner.

To install this Web App in your iPhone/iPad press and then Add to Home Screen.