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I can no longer log in with my Google or Facebook account

It is no longer possible to log in using the Google or Facebook account. Please register again with email + password. Make sure that you register with the same email address that you use in your Google or Facebook account. Then you have immediately access to your installed BikTrax.

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What about the warranty of the e-bike after installation of BikeTrax

You don't have to worry about losing the warranty on your e-bike when using BikeTrax. Best news first: Thousands of GPS trackers are used worldwide and there has not been a single loss of warranty. E-bike dealers and engine manufacturers are trying to protect themselves completely and want to keep their support costs to a minimum. If you consider that motor systems sell by the millions, these companies have a lot of work to do. We can therefore understand the standard answer "warranty expires" to a certain extent. You can rely on BikeTrax for three reasons: 1.) We use standard components from the automotive industry. 2.) When installing BikeTrax we do not interfere with the data system (CAN-Bus) of your e-bike. We limit ourselves to a minimum current consumption of around 50 milliamperes.

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What do the different symbols mean for the lock

The lock symbol in the app is to be understood as a mechanical lock. If it is open (blue), the bike is unprotected. This is the state when you ride the bike yourself. If it is closed (green), then the bike is protected. If you move it now, you will receive an alarm on your smartphone and the lock will turn red.

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If my e-bike is not used for a long time - does this damage the BikeTrax battery / additional battery?

We have protected our battery system from deep discharge. So you can leave your bike unused for a longer period of time without damaging the battery.

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How easy it is to install BikeTrax - there is little space

Experience shows that BikeTrax can be integrated into most models with a little creativity and craftsmanship.

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What to do if my bike is stolen (theft)

How you proceed in case of theft is up to you and varies from case to case. Our recommendation is that you contact the police as soon as possible and do not put yourself in danger. If a bike is stolen without a GPS tracker, the police will usually not take any action, as the investigation of the theft is like a small-scale detective job. The effort is disproportionately high in relation to the crime. This has now changed with BikeTrax. With BikeTrax the police have a very concrete clue. Namely the location of the stolen e-bike. They take action and are successful. Dozens of thefts solved thanks to BikeTrax show us that. In any case, the police were and are very cooperative and always give their best. Important: First of all, theft should be prevented. You will be informed via the movement

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What happens when a 2G network is switched off in Switzerland

To our knowledge, one of the three existing 2G networks in Switzerland is being switched off. As our system always dials into the most available network, it is likely to continue to operate for some time.

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I have not received an activation link

Possibly the email with the confirmation link has landed in your spam folder.

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Can you put BikeTrax into a "normal" bicycle / vehicle (i.e. not an e-bike)

In principle, an e-bike is not a prerequisite. However, a voltage source must be provided that supplies our BikeTrax and our supplied additional battery with power (in the voltage range from 6 to 55 volts). Therefore we have applications in motorbikes and vehicles where BikeTrax is connected directly to the battery.

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How to charge the extra battery

This varies depending on the BikeTrax version. The versions are available with a light, a display and a Powerport connection. For charging, the respective connection must output voltage (must therefore be activated).

To install this Web App in your iPhone/iPad press and then Add to Home Screen.