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BikeTrax has already been registered to another user and can therefore not be added to the account

Your BikeTrax is already assigned to another account, but can only be added once. It must therefore be deleted from this account by the user so that it can be added to another account.

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BikeTrax receives / transmits no location / no GPS signal

If from the beginning: BikeTrax must not be surrounded by metal or carbon. These materials can block GPS signals. We therefore recommend installation under a plastic cover. The antenna must face outwards - the outside is marked by our logo on BikeTrax). If only after some time: This indicates that the extra battery is not charging and the system is therefore no longer powered.

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Can BikeTrax be installed in the frame

BikeTrax must not be surrounded by metal or carbon. These materials can block GPS signals. We therefore recommend installation under a plastic cover.

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Can I use my own SIM card

It is not possible to use your own SIM card. Our system is optimised for our own SIM card. Furthermore it is integrated on the board and covered with a protection.

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Can you add / view / control several BikeTrax in one account

Yes, you can add as many BikeTrax as you want.

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Can you add BikeTrax on several / on a second smartphone

You log in to the app on each smartphone with the same user data as in the account where you originally installed BikeTrax. Then you can view and control BikeTrax on any smartphone.

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Can you install BikeTrax in a car / motor vehicle

Here the universal version is just right. It is supplied with open cable ends and can therefore be connected directly to the battery or a live cable.

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Can you put BikeTrax into a "normal" bicycle / vehicle (i.e. not an e-bike)

In principle, an e-bike is not a prerequisite. However, a voltage source must be provided that supplies our BikeTrax and our supplied additional battery with power (in the voltage range from 6 to 55 volts). Therefore we have applications in motorbikes and vehicles where BikeTrax is connected directly to the battery.

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How big is BikeTrax and the additional battery (dimensions)

BikeTrax is approx. 6.5 x 2 x 0.8cm, the additional battery measures 4 x 3 x 0.8cm.

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How can I delete my account

The account can / must not be deleted. If you do not use it, it is advisable to delete BikeTrax from this account so that you can add it to a new account afterwards.

To install this Web App in your iPhone/iPad press and then Add to Home Screen.