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BikeTrax receives / transmits no location / no GPS signal

If from the beginning: BikeTrax must not be surrounded by metal or carbon. These materials can block GPS signals. We therefore recommend installation under a plastic cover. The antenna must face outwards - the outside is marked by our logo on BikeTrax). If only after some time: This indicates that the extra battery is not charging and the system is therefore no longer powered.

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Can BikeTrax be installed in the frame

BikeTrax must not be surrounded by metal or carbon. These materials can block GPS signals. We therefore recommend installation under a plastic cover.

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Can I use my own SIM card

It is not possible to use your own SIM card. Our system is optimised for our own SIM card. Furthermore it is integrated on the board and covered with a protection.

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Can you install BikeTrax in a car / motor vehicle

Here the universal version is just right. It is supplied with open cable ends and can therefore be connected directly to the battery or a live cable.

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Can you put BikeTrax into a "normal" bicycle / vehicle (i.e. not an e-bike)

In principle, an e-bike is not a prerequisite. However, a voltage source must be provided that supplies our BikeTrax and our supplied additional battery with power (in the voltage range from 6 to 55 volts). Therefore we have applications in motorbikes and vehicles where BikeTrax is connected directly to the battery.

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How big is BikeTrax and the additional battery (dimensions)

BikeTrax is approx. 6.5 x 2 x 0.8cm, the additional battery measures 4 x 3 x 0.8cm.

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How can I tell which Bosch version of the motor is installed in my e-bike

If this information is not included in the description of your bike, you can get this information from your e-bike dealer.

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How easy it is to install BikeTrax - there is little space

Experience shows that BikeTrax can be integrated into most models with a little creativity and craftsmanship.

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How exactly is the position displayed?

The position is displayed with an accuracy of +/- 10 metres.

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How long does it take before the alarm is triggered

This depends on whether BikeTrax is still active or already in standby mode. Depending on this it takes 2 to 8 seconds.

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